Last updated October 7, 2026
Return & Refund Policy
Buying a live animal is different from buying a product off a shelf. This policy explains how returns, refunds and deposits work, so you know where you stand before you commit.
Security notice: use official contacts only
For your safety, every communication about this site and every payment must go through the official contact details given on this site: the forms on www.highlandcattlemarket.com and our email info@highlandcattlemarket.com.
We will never ask you to pay through a link, phone number, email address or social media account that is not listed on this site. Payment instructions only come from an @highlandcattlemarket.com email address. If someone claims to represent Highland Cattle Market through any other channel, do not send money or personal details. Email us at info@highlandcattlemarket.com to check first. See our Terms of Use.
Before you buy
We encourage every buyer to ask questions, request extra photos or videos, review the papers, and arrange an independent veterinary check before finalizing a purchase. See our Buying Guide.
Sales are final once the animal leaves
Because of animal welfare and biosecurity (disease) risks, live animals cannot be returned once they have been picked up or delivered, unless the signed bill of sale says otherwise. Every sale is documented in a signed bill of sale, and its terms (including any health guarantee) apply.
Deposits and reservations
A deposit may be needed to reserve an animal. The amount, the deadline for the balance, and whether the deposit can be refunded will be set out in writing from our official email before you pay. If we cannot complete the sale for a reason on our side (for example, the animal fails a health check before pickup), any deposit you paid is refunded in full.
If something is wrong
If the animal you receive does not match its listing or paperwork in a significant way, email us at info@highlandcattlemarket.com within 48 hours of pickup or delivery, with photos and, where possible, a vet's report. We will review every case fairly and work with you on a solution, which may include a partial refund or other arrangement.
Transport
Transport is normally arranged and paid for by the buyer unless agreed otherwise in writing. Once an animal is loaded for transport, responsibility passes to the buyer or their hauler.
How refunds are paid
Approved refunds are paid back to the original payment method, normally within 10 business days. We only send or receive money using payment details confirmed from our official email.
Pay safely
Only pay using instructions sent from an official @highlandcattlemarket.com email. If you receive payment details any other way, or someone asks you to pay through a different channel, stop and email info@highlandcattlemarket.com to check. We cannot refund money paid to people outside our official channels.